FAQ

Have a question that’s not answered here? Contact us – we’ll be happy to help!

Am I able to order over the phone?

Yes, you are. Please call our amazing team on 0433774238 and they will help with over the phone orders.

Do you have a shopfront?

No, we do not have a shopfront. We are an online store only and will delivery nationally across Australia.

How do I track my order?

When your products have been shipped, we will send you the tracking number to your email.

If you have an account with us, you can also track your order by login to your account.

How long will the delivery be?

The delivery time depends on where in the country you are located, and where the product is being shipped from. We always try to delivery the products to our customers in the fastest way. If you are in a metropolitan area, delivery time will typically be around 2-4 business days from dispatch.

Do you have a buy now, pay later option?

Yes, we do! We offer Zip Pay to our customers which means you can Own it Now, pay later!

Do you have a returns policy?

If you require to return an item, please go to our Payments & Returns Policy page to read more about our policy.

What should I do if my product is faulty?

We always encourage our customers to test their product within 15 days of receipt so we can quickly remedy the mechanical problems.

Please CLICK HERE for more information on Faulty Products.

You can also call our friendly staff on 0433774238, optional is to fill out a contact form HERE.

What if the product I want to order is not in stock?.

If the product is out of stock, this means that we do not have an estimated time of arrival. You can fill in the "Notify me when product is back in stock", and you will get an email when we have the product back in stock.

You can also contact our friendly staff if you want to find a similar product that is in stock.

I have a warranty claim, what do I do?

Contact details of the customer service centres are supplied with the goods - e.g. in the owner's manual/handbook, or warranty booklet.

If you did not receive this information with your order, please contact us on 0433774238 or email support@jrautofix.com.au and we will arrange to have this information sent out for you.

Please read more about warranty claim on our Warranty Information page HERE.